Module 1 · Voice
- Decide the tone of public posts
- Write who is allowed to speak for the game
- Keep promises out of casual replies
- Save a short style note
COURSE
Community Management for Live Games
$95.00
Talk to players without promising the roadmap by accident. Covers patch notes, feedback, and bad-day posts.
About
Talk to players without promising the roadmap by accident. Covers patch notes, feedback, and bad-day posts. Across about 8 hours you will decide the tone of public posts, lead with what players will notice, collect comments without arguing in public, and write a holding message for an outage.
Beginner · 8 hours · Live Ops
Curriculum
Module 2 · Patch notes
- Lead with what players will notice
- Explain a nerf or a price change directly
- Link the note from the game or the store
- Have a second person read it
Module 3 · Feedback
- Collect comments without arguing in public
- Separate a bug report from a wish
- Tell the team what you heard
- Do not commit the roadmap in a reply
Module 4 · A bad day
- Write a holding message for an outage
- Say what you know and what you do not
- Update when the facts change
- Review the thread after the incident
