This Refund Policy explains the refund and cancellation rules applicable to courses, digital content, and related services purchased through mobile-gamedev.info.
The Website is operated by:
MARYKO LTD
3rd Floor Suite
207 Regent Street
London, W1B 3HH
United Kingdom
By purchasing a course or other digital product from our Website, you agree to this Refund Policy, subject to any rights you may have under applicable consumer protection laws.
1. Digital Course Purchases
Our products primarily consist of digital educational content relating to mobile game development and related subjects.
Depending on the course purchased, digital content may include:
- Video lessons;
- Written tutorials;
- Programming examples;
- Source code;
- Project files;
- Templates;
- Downloadable resources;
- Exercises and assignments; and
- Other digital learning materials.
Because digital courses may become accessible shortly after purchase, different cancellation and refund rules may apply compared with physical products.
2. Our Standard Refund Policy
Unless a different refund period or condition is clearly stated on the applicable course or checkout page, you may request a refund within 14 days of purchase, subject to the conditions described in this Refund Policy and any applicable statutory rights.
To request a refund, you must contact us within the applicable refund period and provide sufficient information to identify your purchase.
Where a refund is approved, it will normally be returned to the original payment method used for the transaction.
3. When a Refund May Be Available
Subject to applicable law, a refund may be provided in circumstances including:
- You were charged more than once for the same purchase;
- An unauthorized or incorrect transaction occurred;
- You purchased a course but we are unable to provide access to it;
- A significant technical problem on our side prevents you from accessing the purchased course and we are unable to resolve the issue within a reasonable period;
- The course is materially different from the description presented at the time of purchase;
- We cancel or discontinue a course in circumstances where you are legally entitled to a refund; or
- You have a statutory right to a refund or cancellation under applicable consumer protection law.
We may ask you to provide information reasonably necessary to investigate and process your request.
4. Change-of-Mind Refunds
If you change your mind about a purchase, you may request a refund within the standard refund period stated above.
However, because our courses contain digital content that may be immediately accessible, downloaded, viewed, or otherwise consumed, your right to cancel or receive a change-of-mind refund may be affected once delivery of digital content begins.
For UK and European consumers, the specific statutory provisions described below apply.
5. UK and European Consumers
Consumers in the United Kingdom and European Economic Area may have statutory rights relating to contracts entered into online, including certain cancellation rights.
Digital content is subject to specific rules.
Where required by applicable law, before providing immediate access to digital content during a statutory cancellation period, we may ask you to:
- Expressly consent to the supply of the digital content beginning immediately; and
- Acknowledge that beginning the supply of digital content may result in the loss of your statutory right to cancel.
Where you provide the required consent and acknowledgement and digital content is supplied, your statutory cancellation right may end as permitted by applicable law.
If the legally required consent or acknowledgement has not been obtained, your statutory rights will not be limited merely because this Refund Policy states otherwise.
Nothing in this Refund Policy excludes, restricts, or replaces any consumer right that cannot lawfully be excluded.
6. Faulty or Misdescribed Digital Content
The limitations applicable to change-of-mind refunds do not remove your statutory rights if digital content is faulty, materially misdescribed, or does not conform to applicable legal requirements.
If you experience a technical problem with a course, please contact us and provide details of the issue.
Where appropriate, we may first attempt to resolve the issue by:
- Restoring course access;
- Correcting the technical problem;
- Replacing defective files;
- Providing an updated version of the affected content; or
- Providing another appropriate remedy.
Where applicable law gives you a right to a refund, price reduction, repair, replacement, or other remedy, we will provide the remedy required by law.
7. Situations Where Refunds May Be Refused
Subject to applicable consumer rights, we may refuse a refund request where:
- The applicable refund request period has expired;
- You have extensively accessed or consumed the digital course after purchasing it and do not have an applicable statutory cancellation right;
- You have downloaded substantial course materials, source files, templates, or other digital resources and do not have an applicable statutory right to a refund;
- The request is based solely on your failure to meet clearly disclosed technical or software requirements;
- The problem relates to third-party software or services outside our reasonable control rather than the course itself;
- Your account has been suspended or terminated because of fraud, unauthorized redistribution, account sharing, or another material violation of our Terms and Conditions;
- We reasonably determine that the refund system is being abused;
- You purchased the wrong course but subsequently accessed or substantially consumed its protected content; or
- Another exclusion clearly disclosed before purchase applies.
These restrictions do not apply where refusing the refund would violate mandatory consumer protection law.
8. Technical Compatibility
Mobile game development courses may use or refer to third-party software, development environments, game engines, operating systems, programming languages, plugins, APIs, or other tools.
Where technical requirements are provided on the course page, you should review them before purchasing.
We are generally unable to provide refunds solely because your computer, mobile device, operating system, software, or other equipment does not satisfy clearly disclosed technical requirements.
This does not affect your rights if the course itself is defective or was materially misrepresented.
9. Third-Party Software Changes
Game-development technologies can change rapidly.
Third-party game engines, development tools, app stores, APIs, software libraries, and other platforms may modify their features, interfaces, pricing, licensing, or technical requirements.
A later change made by a third-party provider does not automatically make a course eligible for a refund.
However, we will consider whether the course remains substantially usable for its advertised educational purpose and will comply with any remedies required under applicable consumer law.
10. Promotional and Discounted Purchases
Courses purchased using a promotional offer, coupon, or discount are generally subject to the same refund conditions as purchases made at the regular price unless different conditions were clearly disclosed before purchase.
Any approved refund will normally be based on the amount you actually paid rather than the course’s standard or current price.
11. Bundles
If multiple courses or digital products are purchased as part of a bundle, a refund request may apply to the bundle as a whole rather than individual components unless otherwise stated.
Where a partial refund is permitted, we may take into account the value of content already accessed or retained, to the extent permitted by applicable law.
Any mandatory statutory rights remain unaffected.
12. Duplicate Payments
If you believe you have accidentally been charged more than once for the same purchase, please contact us.
After verifying the duplicate transaction, we will refund any confirmed duplicate charge.
13. Unauthorized Transactions
If you believe a payment was made without your authorization, contact us promptly.
You should also contact your bank, card issuer, or payment provider where appropriate.
We may request reasonable information to investigate the transaction and prevent fraudulent activity.
14. How to Request a Refund
To request a refund, contact us and provide:
- Your full name;
- The email address used for the purchase;
- The name of the course or product purchased;
- Your order or transaction number, if available;
- The date of purchase; and
- A brief explanation of the reason for your refund request.
Providing complete information will help us locate and review your transaction.
Refund requests should be submitted through the contact method made available on mobile-gamedev.info.
15. Processing Approved Refunds
If your refund is approved, we will normally issue it to the original payment method used for the purchase.
Although we may initiate an approved refund promptly, the time required for the funds to appear in your account may depend on your bank, card issuer, payment processor, or other financial institution.
We are not responsible for processing delays caused solely by a third-party financial institution after we have properly initiated the refund.
16. Access After a Refund
If you receive a full refund for a course, your right to access and use that course and its associated materials ends.
We may remove the course from your account or otherwise disable access.
After receiving a refund, you must not continue to use, reproduce, distribute, share, publish, or otherwise exploit downloaded course materials except where you have an independent legal right to do so.
17. Chargebacks and Payment Disputes
We encourage you to contact us first if you believe there is a problem with your purchase so that we have an opportunity to investigate and resolve the issue.
Nothing in this Refund Policy prevents you from exercising any lawful rights you may have through your bank, card issuer, payment provider, or applicable consumer protection laws.
Fraudulent or abusive payment disputes may result in suspension of the associated account where permitted by law.
18. United States Customers
Customers located in the United States may have additional rights under applicable federal or state consumer protection laws.
Refund eligibility will be determined according to this Refund Policy together with any mandatory rights applicable in your jurisdiction.
Nothing in this policy is intended to waive rights that cannot legally be waived.
19. Changes to This Refund Policy
We may update this Refund Policy from time to time to reflect changes to our courses, business practices, payment processes, or applicable laws.
When changes are made, we will update the “Last Updated” date at the top of this policy.
Unless otherwise required by law, the refund terms applicable to a purchase will generally be those presented when the purchase was made.
20. Relationship With Our Terms and Conditions
This Refund Policy forms part of our Terms and Conditions.
If there is a conflict between this Refund Policy and mandatory consumer protection law, the applicable mandatory law will prevail.
You should also review our Terms and Conditions and Privacy Policy before making a purchase.
21. Contact Us
For refund requests or questions about this Refund Policy, please contact:
MARYKO LTD
3rd Floor Suite
207 Regent Street
London, W1B 3HH
United Kingdom
Email: contact@mobile-gamedev.info
When contacting us about a purchase, please provide your order details so that we can identify the transaction and respond to your request.